Customer Support

For Pre-sales questions or inquiries, please contact:

questions@CodeForTraders.com

Post-sales support:

Support for our products is provided by product developers, not by "phone banks".

When you make a purchase, you'll receive support email addresses and a support phone number with your product.

You can be confident that CodeForTraders is committed to getting you up-and-running with any software you purchase from us.

Beyond the installation, paid consulting is available to answer questions in depth, address specific operational scenarios, etc. 

The software products offered by CFT have not been priced to include indefinite free support.  If that were the case, they would be much more expensive. 

Since some people need the extra support, and some people don't, a business decision has been made to continue to offer the products at the lowest possible price, while offering additional paid consulting (via email, telephone, or Skype) to those who require it.

Consulting* is purchased in 30m blocks at the cost of $60 per block.

* Note: Consulting is intended to cover technical and operational issues, definitional matters, explanation of "as-coded" product behavior, and diagnosis (where possible) of customer issues.  Trading and investment advice is not offered, nor is general support for platform automation.